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Lucidly
Support for the Lucidly wellness tracking app. We typically respond within one business day.
Questions, bug reports, or feedback, we'd love to hear from you.
FAQ
How do I set up my first protocol?
Tap the Today tab and select + Start New Protocol. You'll be guided through choosing your substance, dosage, schedule type (Stamets Stack, Fadiman, Custom, or Intuitive), and your daily reminder time. Setup takes about two minutes.
Do I need to be working with a coach?
Not at all. Lucidly is designed to support both independent practitioners and those working with coaches. However, if you'd like guidance, I offer 1-on-1 coaching through Lucidlyseen.
Is my data private?
Yes. Your data is encrypted, stored privately, and never sold or shared with third parties. Lucidly also offers PIN lock and stealth mode for additional privacy. You can read our full Privacy Policy for complete details.
What's included in the free version vs. premium?
The free version includes protocol tracking, daily check-ins, and journaling. Premium unlocks Companion Reflections, Companion Summary, dose vs. off day comparison charts, Your Progress baseline tracking, and the ability to run multiple active protocols simultaneously.
How do Companion Reflections work?
Companion Reflections are generated from your own check-in data and journal entries — your patterns, your words, reflected back to you. They are not generic advice. No outside data is used. Reflections are a premium feature and can be refreshed at any time.
I purchased premium but the app still shows free. What do I do?
Go to Settings and tap Restore Purchases. If the issue persists after restoring, please email us at hello@lucidappstudios.com with your purchase receipt and we'll sort it out promptly.
How do I cancel my subscription?
On iOS, go to Settings → Apple ID → Subscriptions → Lucidly and tap Cancel. On Android, open the Play Store → Profile → Payments & subscriptions → Subscriptions → Lucidly. Your premium access will remain active until the end of the current billing period.
Can I export my data?
Yes. Go to the Insights tab and tap Export in the top right corner. Your data will be exported as a shareable report. This feature is available to all users.
Is Lucidly available on Android?
Yes, Lucidly is available on both iOS (App Store) and Android (Google Play).
Still need help?
Send us a message and we'll get back to you within one business day.